*Please review the details and agree to them before submitting your gift request.*
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[Details regarding application]
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■Regarding applications
With EIKOHS gift cards,Each gift code (serial code) can only be used once..
Also, the information on the cardApplications using gift codes (serial codes) that are more than 6 months old from the issue date cannot be processed due to expiration.Please be aware of this.
■Regarding shipping time
Currently, due to the balance between sourcing and production of ingredients,It usually takes 3 to 7 business days for us to ship your order.
In addition, Once your order is ready for shipment, we will arrange for it to be shipped as soon as possible.IfIf you are unable to receive your delivery, please use the delivery notice to arrange for redelivery at a time that is convenient for you.
■ About Gelato
Regarding gelato made with fruits,Depending on the harvest season, even the same variety and origin may have different characteristics such as sweetness and acidity.We produce products tailored to their specific characteristics, so we hope you will enjoy this unique, once-in-a-lifetime encounter.
*Please note that depending on the harvest season, the type of lemon used may vary between yellow and green lemons, resulting in a change in flavor.
*To enjoy the richer aroma, flavor, and smooth texture, please consume the product as soon as possible after it arrives.
■ ...
This product requires freezing, so please store it at -18°C or below.
■ Returns and exchanges
Due to the nature of gelato products, returns due to customer reasons (such as differences in image, ordering mistakes, or improper handling after receiving the product) are not accepted.We do not accept returns or exchanges.We apologize for any inconvenience, but please understand this in advance.
■Regarding handling individual requests
Please note that we may not be able to accommodate all requests or inquiries regarding shipping.
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